Frequently Asked Questions
Last updated: June 25, 2026
What are these products intended for?
All Apexbound Labs products are sold strictly for in-vitro laboratory research and educational purposes only. They are not intended for any diagnostic or therapeutic application. By purchasing, you confirm you are a qualified researcher and will use products only in accordance with applicable laws.
What purity are your peptides, and how is it verified?
Each product's purity is stated on its lot-specific Certificate of Analysis. Lots are tested by accredited U.S. laboratories using methods such as HPLC (purity) and mass spectrometry (identity).
What is a Certificate of Analysis (COA)?
A COA is an official lab document verifying a lot's identity and purity. It is batch-specific and made available for each product. COAs reflect testing at the time of analysis and do not guarantee outcomes in any specific research application.
How should I store lyophilized product?
Lyophilized (freeze-dried) material is stable. For short-term storage, keep it cool and dark; for long-term storage, refrigerate (2–8°C) or freeze (-20°C), and avoid repeated freeze–thaw cycles. This is general handling information for research materials, not usage guidance.
What is the shelf life?
Properly stored lyophilized material is highly stable and can remain so for an extended period. Refer to lot documentation where provided.
How fast do you ship?
Orders are processed within 1–2 business days, with typical transit of 3–5 business days from fulfillment. See our Shipping Policy.
What is your return policy?
We offer a one-time replacement for products damaged in transit, with photo evidence, reported within 48 hours. Opened or reconstituted products are not eligible. See our Returns & Refunds Policy.
Do you offer bulk or institutional pricing?
Yes — contact support@apexboundlabs.com with your requirements for a quote.
How do I contact support?
Email support@apexboundlabs.com. We cannot provide dosing, administration, or medical guidance of any kind.